Various Forms of Web Marketing

A few days back I was thinking about the various avenues of web marketing and today when I got some time, thought I would post a write up, however, while doing a little research on the different methods I came across this post by Jeremiah Owyang, Director of Corporate media Strategy at PodTech.net and one of my most favorite bloggers. I think he has already created the best possible list on web marketing forms and trying to creat e a new list would be just trying to reinvent the wheel. Besides, I don’t have any doubt that he is much more qualified than me to write on this – enjoy the read, though he says “this post is for CMO/VP/Director of Web and Marketing”, I think there’s something for everyone.

(I have cropped out the intro part and just put the “forms” part here)

The Many Forms of Web Marketing:

1) Corporate Domain
This has been a standard since the late 90s, nearly every company, mom and pop boutique now has a web presence. The primary purpose of this is to provide the public with information about your company, it’s products, and anything else they may need. Corporate websites often compose of several features that are listed below.

  1. Corporate Site
    Little explanation is required here, today’s standard requires for every company to have a home on the web. The methods and tools are highly discussed in a variety of locations, books and conferences, but do remember that some tools are creating an impact on their relevance and marketing in general.
  2. Portal Strategy
    Widely popular in the late 90s this strategy was intended to serve up all user information on one page, and keep users on one’s domain. A few well known portals now exist such as MyYahoo which is a form of a feedreader. Most modern marketers realize that content is now distributed.
  3. Microsites for Segmentation
    Typically deployed around new product launches or campaign focuses, or specific market segments, these often short term websites are used for calling specific attraction. They typically have a unique URL and are tied to an integrate campaign. See Microsoft’s Origami microsite. Caution: some companies overly deploy these microsites and end up with a distributed and unfocused web strategy.
  4. Interactive Web Marketing
    The web is more than a ‘read only’ medium, unlike other mediums, companies can make the website interactive, encouraging a new dynamic of engagement. There’s a variety of technologies to use from uses of Javascript, AJAX and Flash based. (Thanks Lisa D for suggestion) Of course, one can only go far where the limitation is that it is still a ‘user to computer’ interaction. A few examples include Subservient Chicken experience, What kind of M&M are you, and Geico’s Caveman Crib.
  5. Intranet/Extranet
    The web isn’t just for communicating to prospects and employees, simliar strategies apply to both your employees, resellers, partners and suppliers. You can get more information by joining the Intranet User Experience Group, or find other online resources to this specific field.
  6. Regionalization
    In today’s global web, websites are translated, reformatted and segmented by region, culture, class. Be sure to focus on France, China, Japan as fast emerging languages. Also see report on internet usage in third world countries.

2) Search Marketing
Ever heard of Google? Many prospects use google in the ‘hunt’ phase for a product. By paying a third party or a search engine directly you can obtain a strategy to get your website listed in search results. I’ve heard a variety of stats demonstrating success of natural vs paid results, however the ROI is usually positive. It’s likely your competitor is also present on the Search results page. View my few posts on Search Strategy or contact Andy Beal, David Berkowitz or Brian Keith.

  1. Search Engine Optimization (SEO)
    Many web groups at large corporations have a document, a process, or even a dedicated resource who’s goal is to make sure web content is easily found, indexed, managed and correctly served in search results. There’s been some recent discussion the state of the SEO industry.
  2. Search Engine Marketing (SEM)
    Frequently, companies will hire a specialized search company to purchase keywords that will help drive contextual links in search results. These ads are contextually displayed based upon the search query. There’s a growing and sometimes controversial industry focused on these techniques.

3) Out Bound and Syndicated Web Marketing

  1. Email Marketing
    While certainly not completely native to the web, they certainly are tied. Modern email campaigns (sometimes even direct marketing) involves barely personal emails blasted out to indviduals on a mailing list. These modern versions typically have the option to be HTML based, and have hyperlinks brining users back to the corporate site or Microsite. I hear the conversion rate for these are 2-5%, and typically deploy a positive ROI. Having spoken with many Web directors and Marketers, this is a task best suited for an outsourced vendor. Be sure to read the research on the growth for this industry in 2007.
  2. Invasive Marketing
    “Pop-ups”, and “Pop-Unders”, trojan and tracking software are both disruptive methods to obtain the attention and data of users. Research indicates this form of marketing is diminishing, use with caution, or not at all (ask your Ad Agency if they are doing this without your knowledge) remember the market can associate your brand with the way you reach them, and users are now in charge.
  3. Syndicated Content and RSS
    I lump Syndication into this category as I see it as being an evolution as marketing shifts from Push to Pull. RSS is quickly becoming a method where users can opt-in for additional content. For more information start with Six RSS Resources for the Internet Professional or Web Strategist, when you’re ready to deploy read Web Strategy: Understanding Syndicated Feeds for your Corporate Website.

4) Brand Extension
This is not a new concept, it’s simply been applied to web properties. The concept is simple, where your audience is, your brand should be also.

  1. Web Advertising
    I’m sure you’re all familiar with the banner, tile, or skyscraper advertising model on websites. This age old strategy simply suggests that if there are eyeballs your brand should ‘impress’ upon the users. Click through rates are typically in the 1% or lower rate, sometimes success is measured by brand impressions, (visitation by traffic). These ads are static and do not change even if the content on the webpage changes.
  2. Contextual Advertising
    These targeted ads will be served up on the webpage depending on the content that’s on the page. This is a more ‘intelligent’ and therefore more relevant than Web Advertising, which may not be targeted at specific content. This form of advertising can be text, images, media or other form and are common on websites, blogs, and are now appearing on web based emails sites. (Submitted by David Berkowitz: Feb 13th. 2007)
  3. Sponsorship and /Cross branding/Affiliate
    This is a method of promoting your brand with the right audience in which the property is rewarded for integrating your brand. This can occur on content sites, shows, media properties, blogs, podcasts, and just about everything else. This is expected to increase in 2007.

4) Community Marketing and Social Media Marketing
eMarketer’s research indicates that this is the fastest growing area of growth for Web Advertising and Marketing is in the Social Media space. In my experience, the awareness rate is around 30% and deployment 10-20% for most corporations. Some of the tools listed below are not new, while some become critical in how prospects find information about products. For a high level overview please read 10 Social Media Strategies for the Fortune 1000 Corporations.

  1. eCommerce/Rating Sites
    For most consumer products and a majority of enterprise products, there’s a variety of websites that rate products both by expert (sometimes called analyst) or peer review. The most popular site that has done this in the text industry is CNET reviews which deploys both editorial reviews, video demos, and user ratings and opinions. Content can be both positive and negative about your company as well as your competitors. Ratings and voting has evolved with popular news voting sites like Digg.
  2. Social Networking, Forums, Wikis, Collaboration
    I’m tying these two together as both features are starting to merge in many modern versions. While founded from early usenet days, forums allow for communities to form around similar ideas and collaborate. Approximately 33% of companies deploy forums. Wikis have also been used to tie industries together as well as. Savvy marketers are starting to also realize the power of social networking sites in every flavor of focus, including image sharing sites like flickr for marketing. I’ve created a list of all White Label Social Networking platforms.
  3. Syndicated Marketing
    See section 3C above.
  4. Podcast Marketing
    Many corporations are reaching their community though on demand content on mobile devices, the key to this medium is certainly in the ‘pull’ strategy. I’ve listed out my recommendations in a recent post called Corporate Podcasting Strategies for 2007.
  5. Blogging
    I estimate about 30% or less of businesses are considering blogs (web logs) as forms of business communication. The subject has been talked about quite extensively, I recommend reading Naked Conversations, the Weblog Handbook, and the Corporate Blogging Book. To learn about all the forms of businesses blog. If you’ve not yet deployed a Corporate Blogging program, I reccomend learning from my experience as a corporate blog evangelist.
  6. Widget Marketing
    Widgets are light weight web applications that are being embedded in websites, blogs, forums, and social sites. Flickr badges, MyBlogLog, and in ways even the Firefox community marketing campaign are companies that are engaged in this way. This isn’t anything new, I noticed this trend before the term gained popularity, and called it Viral Chicklets, to learn more there’s a growing list of examples on Widgetbox.
  7. Online Video
    While Online Video has existed for many years on the web, it’s most notably been gaining traction from the video blog, or video sharing sites of great popularity such as Google Video, or it’s recent acquisition YouTube. In addition to third party video sites, colleague Robert Scoble is well known for being the ‘Video Guy’ at Microsoft, while he took behind the scenes footage and shared on a Community networking site. Other companies have seen the success in this and have also launched online video sites such as General Motors. I recommend starting with thinking about Video for your Executives and thought leaders.
  8. Instant Messaging, Presence
    Clever marketers are figuring out how to involve real time conversational media using Instant Messaging tools, presence, and status tools, such as Twitter. These tools tie to online and mobile devices. My experience with Generation Y is that they are using IM as their primary way to communicate over all other mediums.
  9. Tagging, Collective Tools
    I’ve discussed how tagging can be used to harvest marketing intelligence as well as help your SEO results. See using Delicious for Market Research. Properly tagging content as well as researching how tags are used will help communities find your content.
  10. Infinite Other Flavors
    The list of potential applications can go on and on, from Toolbar plugins such as Delicious plugin, Alexa Plugin Attention recorder, etc, to web based mobile applications. User voted news sites are rapidly appearing such as Digg. There’s a whole another category (read all my posts tagged Community Marketing) on the many different forms the above tools create when they’re combined, from Community sites like Microsoft’s Channel 9 to real time Conversation indexes like Techmeme or Technorati’s WTF, new ways to find, sort and harness information will emerge over the year. The notable attributes include a ‘community’ or ‘viral’ and ‘conversational’ tone to them.

5) Emerging Mediums tie with the Internet
The web will be a platform and will extend to other mediums as well as create new ones.

  1. Internet TV (IPTV)
    While still emerging, the web will marry the TV and content, communication will evolve to a new form of media we’ve not yet seen yet. I doubt it will be as simple as ‘TV content online’ or ‘Reading websites in the living room’. Something new will appear, and it will impact your web team. See all my thoughts on IPTV.
  2. Mobile Content
    Websites are already being viewed on mobile devices, either full browsers, or fast load browsers. Many executives, decision makers, road warriors and techies are accessing the web using mobile devices, so a strategy to deliver correctly to this medium is necessary. See all my thoughts on Mobile Technology.
  3. Online Massive Multi Player Games, Console Games
    If you’re not heard yet, Second Life is being trialed by large companies such as IBM, Microsoft, Sun, Sears and a variety of retailers. Also popular are Massive Multiplayer Online Role Playing Games (MMORPG for short) are appearing online such as World of Warcraft (WoW), and Club Penguin a growing online game for kids, teens, and some adults. XBox 360 has IPTV capabilities and most console games have online components, so there are multiple experiences to tap into.

Real World and Virtual World are Tied
What happens in real life echos online. We’re seeing that more and more as politicians, CEOs and organization involve bloggers, podcasters, and other influentials to real life events. The role of Online/Offline Community Relations is becoming more and more important. I’ve dissected how Microsoft hosts blogger dinners. Train your orginsiation to tie both strategies together. Read my post on Web Strategy: Overlaying Social Media for your Corporate Events

Putting it all Together
Whew, that’s the major families, but remember for many corporations, these elements will not be successful in a vacuum, the opportunity for momentum happens when they are combined and used strategically. At least one person or group should have full knowledge of how your brand is being used online and in other mediums.

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