Hathway Internet Connection in Hyderabad – Pathetic Service!
This post has nothing to do with SEO but more of my pathetic experience with Internet connection in Hyderabad. Probably I shopuldn’t have post it in this SEO blog but I thought it would be wise to advice my readers about the same as I know most of my readers use internet connection at home and there are significant number of readers from Hyderabad, India.
After I relocated to Hyderabad in June I subscribed to Hathway Internet Connection for my home. As my work demands uninterrupted internet connection and heavy downloads I opted for their 512 kbps package for three months instead of the 256kbps connection. The first month was good, except for a day or two of disruption. However, as the second month rolled on, I have hardly had any continuous conncetivity. I took the internet connction in Hyderabad on June 26th, 2007 and today its 14th September – in this approx 90 days period, there has been atleast 15-20 days when there were no internet connection at my place. To add to this..
a) The customer care number is a paid call, there is no tool free number
b) You would never get through to the customer care center before you try the number for atleast 3-4 times ( that is when you are lucky), at times even more.
c) All you would get from the customer care is , “there is a signal problem and it will be resolved”
d) There is no system of escalation
Another horrible thing about this internet connection in Hyderabad is that, every time it rains, even if its a few drops… the connection goes off. The Internet Service provider (ISP) would still have the same answer, “signal problem”.
In my last conversation with customer care center, I asked for an email address of their company head ad those guys would just provide me the customer care email address and nothing more. Even their website would not have the email address for any of their management guys.
I am absolutely frustrated with this pathetic Internet connection in Hyderabad and Hathway is horrible as an internet service provider ( ISP ).